How to Install Refog Employee Monitor

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This article provides instructions on how to install Refog Employee Monitor on a Windows based system. The content of this article is organized into the following sections:

System Requirements

For information about the system requirements please refer to the Refog Employee Monitor page: www.refog.com/employee-computer-monitoring-software

Downloading Refog Employee Monitor Software

Open internet browser and create your free Refog account here: login.refog.com
Enter your email and password and click Create an account.

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Open download page here: login.refog.com/download

NOTE: Physical access to the device is required for installation.

Select Employee Monitor and click Download.

Installing Refog Employee Monitor Software

Unzip and run .exe file.
If ZIP archive have password protection, please use password refog to unpack installation file.

In most cases Refog app will run automatically after installation.

But if you need to reboot your PC please use the following default Hot Key combination to launch the program after reboot: CTRL + ALT + SHIFT + K

Generating a network installer

Generate a network installer using the «File» -> «Create an installer» menu command.

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Installing Via Group Policies

Installation

Create a network installation point on your service. You can use the NETLOGON folder for this purpose.

Copy the installer files: MpkNetInstall.msi, key.bin and settings.bin. It is recommended to join all destination computers into a single organization unit and create a GPO for it.

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Open the group policy management window, use the right mouse button to select a group of computers or the domain itself, and click «Create a GPO in this domain, and Link it here».

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Enter the policy name and click «OK».

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Right-click on the newly-selected policy and select «Edit…» from the menu.

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Open the «Software Installation» menu, right-click on it and select the «Properties» menu item.

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On the first tab, select «Default package location» and set the property to «Assign» for new network packages.

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Right-click on the empty field and select a corresponding command for adding a new installation package.

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Select the MpkNetInstall.msi package from the default package location folder and click «Open».

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You can now close the policy management window.

Run the gpupdate /force command to update the policies.

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Version update

Copy the new network installer to the distribution folder.

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Open the policy management window to install a network agent. Right-click on an empty field and use a corresponding command to install a network agent. Right-click on an empty field to add a new installation package.

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Select the new version of the package and click «Open»

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Select the new version from the list of packages, right-click on it and select the «Properties» menu item.

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Switch to the «Upgrades» tab and click the «Add…» button.

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Select the previous version of the package in upgrade settings and enable the «Package can upgrade over the existing package» option, then click «OK».

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Click «Apply» and then «OK» in the upgrade settings window.

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Use the gpupdate /force command to update the policies.

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Removal

Open the «Software Installation» menu, select the program installation package and right-click on it.

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Select the «Remove…» command. This must be repeated for all packages.

Choose to remove the program for all users and click «OK».

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Run the gpupdate /force command to update the policies.

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Installing Without A Domain

Installation

Generate a network installer using the «File» -> «Create an installer» menu command.

Copy all installation files (MpkNetInstall.msi, key.bin and settings.bin) to a single folder on the computer and run MpkNetInstall.msi. You will need admin rights to complete the manual installation.

Wait until the installation is over – and you are done.

Connect the computer in the log viewer.

Version update

Performed identically to installation.

Removal

Generate a network installer with the «File» -> «Create an installer» command or use a previously created one.

Copy all installation files (MpkNetInstall.msi, key.bin and settings.bin) to a single folder on the computer.

Right-click on MpkNetInstall.msi and select «Uninstall».

Wait until the uninstallation is complete.

Viewing logs on the remote computer

You are able to view logs only under the domain administrator rights and having access to the shared system resources "C$", "D$", etc. of the domain computers.

To open a network log, click the menu «File» and select «Connect to another computer…»

To open a local log, on the menu File select Local log

If you manually install REFOG Employee Monitor on every computer then to open a log the following requirements should be met:

You should login to Windows using Administrator account

Computer which logs you are planning to view should have exactly the same account as in previous step.

Meaning login and password should completely match to login and password of Administrator account you are using to view logs.

We are working on this issue and these requirements will not be needed anymore.

Potential Errors and Solutions

From time to time, we get contacted by people complaining that they cannot connect to a remote computer using Refog Employee Monitor. Unfortunately, such situations do happen because of the differences in network architectures, computer settings, user permissions and other parameters. We have compiled a list of recommendations that will most probably help you solve your problem and successfully establish a connection. Here they are.

Make sure that the script is installed and launched on monitored computers (just in case you missed something). The following instruction explains how it can be created and installed.
The work of the script can be tested in the following way:
If the script was installed, you will find a folder called C:\Documents and Settings\All Users\Application Data\MPK (in Windows XP) or C:\ProgrammData\MPK (in Windows 7) containing logs and the executable file of the program. If the program is running, it won’t be possible to delete or move the executable file (with the *.exe extension).

Try adding the target computer using its IP address instead of its network name.
Try navigating from the observer’s computer to C$, the hidden shared folder of the client system being monitored and make sure it is accessible under the current user without errors or issues of any sort. If it’s not, try looking for a possible reason and fixing it.
My Computer > address bar > \IP address or name of the client computer\C$ > Enter
If it didn’t help and didn’t solve the problem, carry on with the instruction.

You need to enable network discovery and shared access to files and printers.

Open "Control Panel > Network and sharing center > Change advanced sharing settings". You need to activate the "Turn on network discovery" and "Turn on file and printer sharing" options.

After that, go to the HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System key, create a LocalAccountTokenFilterPolicy value of REG_DWORD type equal to 1 and reboot the monitored system.

If there is no admin password set on the monitored computer, you need to do the following. Make sure that the RestrictAnonymous DWORD parameter in the HKLM\SYSTEM\CurrentControlSet\Control\Lsa key in the registries of all monitored computers is set to zero. This is officially recommended by Microsoft.

If you see the following error: "Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed."

try adding the name of the computer to the user name. For instance, try using "testwin\testadmin" instead of "testadmin".

You can also try closing the log viewer, then opening the command line (Start->Run->cmd) and doing the following:

1. Run the "net use" command and find the computer you cannot connect to

2. Enter the following commands:

net use {computer_name or ip_address} /delete net use {computer_name or ip_address}\c$ /delete

3. Run the program and try adding the computer again

Make sure that all computers are in the same workgroup or domain. This is important and if it is not so, it may cause the problem.

If you still have any problems with Refog Employee Monitor, please contact our technical support service - we will try to find the reason of your problems.

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