Is there an installed antivirus software on the monitored computer?
Then you need to disable protection and file scanning temporarily if you want to download and install Refog. As we know some antivirus programs can add a spy software to their virus signature databases by mistake. We recommend to add our app to your antivirus program’s Exceptions list to be sure that Refog will not by erased by antivirus program.
The process of adding an exception depends on the antivirus, but the basic parameters are the same for all. In most antiviruses it is necessary to stop the protection temporarily and make the files and folder Hoverwatch for Windows trusted and exclude them from subsequent scans.
- Suspend or turn off antivirus program.
- Download and install Refog.
This application is installed in the folder:
C:\Windows\System32\MPK\ in 32 bit Windows version and in the folder
C:\Windows\SysWOW64\MPK\ for 64 bit versions of Windows
Refog logs folder:
- Add our app to Exceptions list and excluded it from scanning. Guide about setting up exclusions for some antiviruses:
Eset / Nod32
- Activate or turn on antivirus protection.
It should be mentioned that in some cases you must show hidden and system files in Windows File Explorer settings.
What can you do if Refog does not work after adding exceptions and access permissions internet? First of all, you need to contact Refog Support, and report the full name and version of your antivirus.